Privacy Policy
Namaste Veggies And Groceries ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
When you shop with us or create an account, we may collect:
- Your name, email address, phone number, and delivery address
- Order history and shopping preferences
- Payment information (processed securely by our payment providers — we never store card details)
- Device and usage information when you browse our website
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account, loyalty points, and rewards
- Send order updates and, with your consent, promotional offers
- Improve our products, website, and customer service
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share it only with service providers who help us run the store — payment processors, delivery partners, and analytics providers — and only to the extent needed to provide their services.
Cookies
We use cookies to keep you signed in, remember your cart, and understand how our site is used. You can disable cookies in your browser, but parts of the site (such as the cart and checkout) may not work without them.
Data Security & Retention
Your data is stored securely and accessed only by authorised staff. We retain personal information only as long as needed for the purposes above or as required by law.
Access & Contact
You may request access to, correction of, or deletion of your personal information at any time. Contact us at hello@namasteveggies.com.au and we will respond within a reasonable timeframe.
If you believe we have breached the Australian Privacy Principles, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).