Frequently Asked Questions
Find answers to common questions about our products and services.
Where do you deliver?
We deliver across Australia. Delivery times vary depending on your location - typically 2-5 business days for metro areas and 5-10 business days for regional areas.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over a certain threshold - check the cart page for details.
How fresh are your products?
We source our products from trusted suppliers and ensure they are fresh when shipped. Perishable items are packed with appropriate temperature controls.
Can I return products?
Yes, if you receive damaged or incorrect items, please contact us within 48 hours of delivery. We'll arrange a replacement or refund. See our Shipping & Returns page for full details.
Do you offer bulk ordering?
Yes! If you're looking to order in bulk for your restaurant, business, or event, please contact us for wholesale pricing.
What payment methods do you accept?
We accept major credit and debit cards. Additional payment methods may be available at checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Still have questions? Contact us and we'll be happy to help.